Poor sound quality and unstable calls are perennial problems for IP telephony. But IP telephony has been used for years by telecommunication companies and has worked perfectly! So what’s going wrong? The poor experience is often blamed not on the telephone, but on the internet connection, which is not geared up to differentiate between phone calls and other traffic on the internet.
There is a strong trend in the industry to use de-centralized applications such as ERP systems, CRM databases, IP telephony and backup. Some companies choose a hosted solution at an internet service provider (SaaS) and others are centralizing to corporate headquarters maybe via Citrix® or other thin client technologies. The bottom line for both scenarios is a reduced IT burden in the branch offices and the ability to gather IT skills centralized.
Traffic on the internet is growing faster than the net can keep up with. In just two years, the number of video playbacks has risen from 9 to 25 billion. This can be noticed, especially in housing associations, schools or hotels where many independent people share a fixed amount of bandwidth.